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SALLY W

1 reviews | Active since Nov 2017

27 Nov 2017, 10:32

false information provided

i feel so disapointed ,the sales man of vodacom call me few days ago ,sell to me wifi rooter and data for R199 I exepted it,afterwards the sales person told me his manager just confirm with him,i received a tablet for free,the packet arrived with no tablet ,i call customer care line ,they told me there was not a tablet included ,so why must they sell things on false information ,to trap you,let they can received commution

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Replies (2)
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Replies (2)
Vodacom
Vodacom's replyOfficial
27 Nov 2017, 11:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Nov 2017, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's replyOfficial
27 Nov 2017, 14:24

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Nov 2017, 14:24
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team

Best regards,

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Vodacom
Vodacom
1.2

8,463 reviews in the last 12 months

Avg reply time15h 5m
Industry rank#40
TrustIndex2.3

144,753 total reviews on Hellopeter

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