CT
Charles T

1 reviews | Active since Dec 2015

03 Feb 2016, 02:41

False information - Poor service.

I have to issues:<br> 1) <br> I had a 3G Data contract with Vodacom. The contract has reached its end and it automatically went over on a month to month contract. I cancelled the data contract on Sunday 31/01/2016. The lady told me that my last debit order was paid, but I will still have data for the rest of the month because you pay in advance. I was told not to exceed the 3GB which I paid for otherwise I would be billed for the balance. Which is fair. On Monday 01/02/2015 when I wanted to use my 3G I couldn't with an error message to say I don't have data. I have PAID FOR IT !!<br> <br> 2) On my current cell phone contract which is a smart s contract, I have an additional 1 GB data bundle. I wanted to cancel the data bundle as well, and was told I cant as this is part of my contract. Firstly, Smart S does not come with a 1GB data bundle, my 1GB was an additional monthly bundle I signed for. I was not told that the data bundle will be a 24 month contract. How can an additional data bundle be binding for 24 months. <br> <br> Vodacom's service is terrible.

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2016, 06:24
Official
Hello actester,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team