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lizette B

1 reviews | Active since Oct 2011

28 Jun 2018, 19:38

False information or *****???

So sometimes when I buy airtime I get a sms with “R50 extra airtime” so the first time I ever decided to use it , I check balance to see if it is loaded before I make a call and my detailed balance says R20 extra airtime, please explain how an sms says R50 and when I check balance it says R20 extra , can somebody not do the maths correctly or is this false advertising so people phone and then they use their actual airtime

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Replies (3)
Vodacom
Vodacom's reply29 Jun 2018, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Jun 2018, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Jun 2018, 10:46
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,