BM
Bruce M
1 reviews | Active since Jun 2019
13 Jul 2023, 15:00
False information on upgrade package.
I have tried to upgrade my phone online. The package advertised clearly states 2.4gig anytime data and 2.4gig night data. I took screen shots and it also states the same on my order confirmation. When they called to confirm they said it's 1.2 gig anytime data. I then declined the order and I am battling to get the order cancelled so that I can do the upgrade in store.
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Replies (2)
Vodacom's replyOfficial
14 Jul 2023, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2023, 11:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, the order has been cancelled. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2023, 11:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, the order has been cancelled. Regards Consumer Website Team
Best regards,