KM
Krishnie M
1 reviews | Active since Sept 2015
28 Feb 2019, 17:40
False information on Sale of product
When make a purchase you expect Full DISCLOSURE and ALL THE TERMS AND CONDITIONS. Vodacom Midlands PMB is seiective in this rega4ds. I purchased a screen protector. Was told pay R349 and its valid for 6 months at any store. FALSE. Its not valid in CPT. Go back to Midlands Vodacom. We cannor recover. Unless you bring the original protector. Mine was thrown away. Saleslady DID NOT add this as a TnC. Managers response..."tough ****. Go report us!"
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Replies (4)
Vodacom's replyOfficial
28 Feb 2019, 18:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 18:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
Krishnie M's updateReviewer Update
04 Mar 2019, 15:34Vodacom called once. Listened to my version. That was it. No subsequent follow up. I am out of pocket R349 through misinformation by the sales lady
KM
Krishnie M's update04 Mar 2019, 15:34
Reviewer Update
Vodacom called once. Listened to my version. That was it. No subsequent follow up. I am out of pocket R349 through misinformation by the sales lady
KM
Krishnie M's updateReviewer Update
05 Mar 2019, 21:45Your consultant did speak to me once and was made completely aware of what transpired at Vodacom Midlands mall. So feeding me this drivel about warranty factory defaults physical damage doesn't fly especially when it doesn't apply in this case. SO NICE TRY TO COVER VODACOM s ass!!!
KM
Krishnie M's update05 Mar 2019, 21:45
Reviewer Update
Your consultant did speak to me once and was made completely aware of what transpired at Vodacom Midlands mall. So feeding me this drivel about warranty factory defaults physical damage doesn't fly especially when it doesn't apply in this case. SO NICE TRY TO COVER VODACOM s ass!!!
KM
Krishnie M's updateReviewer Update
05 Mar 2019, 21:48Dear Krishnie
Thank you for your registering your Case, it has been logged into our system and one of our Case Handlers will be in contact within 48 hours.
For any further communication, please quote the case reference number : 201 ********** 395
Regards.
Consumer Goods and Services Ombud
KM
Krishnie M's update05 Mar 2019, 21:48
Reviewer Update
Dear Krishnie
Thank you for your registering your Case, it has been logged into our system and one of our Case Handlers will be in contact within 48 hours.
For any further communication, please quote the case reference number : 201 ********** 395
Regards.
Consumer Goods and Services Ombud