1 reviews | Active since Nov 2016
<p>And here we go again. I had a problem with Vodacom not too long ago where they debited my account in excess of R3000 and it was not my fault, it was a data issue on their side. Guess what, t happenede again. I asked Vodacom a few months ago as to why the amount stipulated on my VSP account online App is never the same as the amount that id debited and they told me it was an old app. I deleted that app and downloaded the new Vodacom App. from the 1-31 of JAN it stipulated R394 every day. Oh, before I forget, I also change my contract to prepaid so I could be in charge to top up data and airtime when I run out to avoid unnessasary bill peaks. This is now the least straw, R1601 was debited from my account this morning. Cann someone please assist to refund me my hard earned money and shift me to another cellular provider cause anyone can be better than Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
it has been almost 24 hours and still no feedback from Vodacom after sending an auto reply message to all Hello Peter complaints against them. Your client service and retention department is just as bad as your products!!!! You have untill 17:00 to resolve this problem
it has been almost 24 hours and still no feedback from Vodacom after sending an auto reply message to all Hello Peter complaints against them. Your client service and retention department is just as bad as your products!!!! You have untill 17:00 to resolve this problem
1 week later and still no feedback???????
1 week later and still no feedback???????
Can someone for **** sakes give me feedback? Vodacom you only worry about debiting money from your clients and dont give arats ass about cient services. I demand a refund for wasting my time and money. And yes, of course, you debited R1500 again this month but it only shows R1000 on my Vodacom app???
Helooooo
Can someone for **** sakes give me feedback? Vodacom you only worry about debiting money from your clients and dont give arats ass about cient services. I demand a refund for wasting my time and money. And yes, of course, you debited R1500 again this month but it only shows R1000 on my Vodacom app???
Helooooo
No Feedback???
No Feedback???
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