False information & no service

I purchased a phone in September which fell in December just before Christmas. In January (after the Festive Season) I went to our branch and asked the consultant if I had screen Insurance and her answer was \No\". After that I have visited our branch 7 times to book in my phone with Repairs and their response: \"Eish our systems are off\" EVERY TIME!!!!! This week I requested my Contract, to get my phone repaired with Samsung, and my Contract states: SAMSUNG GALAXY NOTE 4 + SCREEN INSURANCE + TD..... when I asked the Lady, with the contract in front of us, \"who is liable for my device's screen repair?\" her reply was \"I don't know maybe Samsung\".<br> THIS IS UNACCEPTABLE !!! I phoned Vodacom Repairs Customer Service this morning to get beter answers, where a very helpful person told me I have Insurance on my device and ,unfortunately, have to take my device to this branch for a Book-In. NOW I HAVE TO GO BACK TO THIS BRANCH !!!!I have been without my working phone for 3 months and this is the logic