False Information Given to Make Me Change Contract

REGRET MOVING FROM CELL C:<br> <br> I've just got off the phone with the Vodacom Customer Call Centre. I was pushed to seven different people while trying to resolve my issue without anyone even remotely helping me. I was called in the last half of December 2015 by a vodacom consultant and told that I should move from my Smart S contract to a Smart M. <br> <br> I was told I would pay R365 for the new contract. I SPECIFICALLY asked if this is all I would pay and was told YES by the consultant (I even asked what the catch was).<br> <br> I had a 500mb incentive bundle as part of my Smart S account. I SPECIFICALLY asked if this incentive bundle would carry across and was told YES.<br> <br> I am now at a stage where I have Smart M account with no 500mb incentive bundle but am paying R714 instead of R587.50 . When I asked all seven of Vodacom's employees to reverse this, I was told I have to wait three months. I was told a complaint would be logged with the back office and that I would get a reference number via SMS. SURPRISE I have not received this reference number.<br> <br> So now I'm stuck for three months paying more for less data and it is unlikely that I will ever get my incentive data back. <br> <br> !STAY WITH CELL C!