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Dalene E
1 reviews | Active since Feb 2021
26 May 2022, 10:39
FALSE INFORMATION GIVEN REGARDING AN UPGRADE ON A RECORDED LINE!
My husband was conned by a sales consultant yesterday 25/05/2022 when he enquired on his upgrade that was started online. This lady not only added unwanted data to his account but also increased the total amount to R1480 per month which he cannot afford. After receiving the text we went into a vodashop to try and resolve this and was told these extra costs cannot be removed. I know all your calls are recorded and I am prepared to take this to our lawyers and the financial OMBUD if this gets not rectified with IMMEDIATE effect.
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Vodacom's replyOfficial
26 May 2022, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Dalene E's updateReviewer Update
31 May 2022, 17:52No. Unfortunately we still sit in the exact same situation. I have no choice but to escalate this matter.
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Dalene E's update31 May 2022, 17:52
Reviewer Update
No. Unfortunately we still sit in the exact same situation. I have no choice but to escalate this matter.