False Information given on contract

<p>Hi in January 2016 my cellphone Vodacom contract was due to end, I phoned the 1958 cancellations department to request they cancel the contract as a competitor was running a good special similar to their Smart S package but with more data (1.5 gigs per month for 24 months). The lady on the end of the line (I forget her name but if the voice recordings get pulled it will reveal) asked me why I was cancelling and what I was being offered else where.</p> <p>I explain all to her clearly and she said she would see if she could come up with something similar....after awhile she spoke and said while the package of the Smart S (Iphone 64gig) would only give me 300megs of data a month, she would add to that a seperate 1Gig so I would stay with Vodacom and not have to redo the application elsewhere...how convenient!! I confirmed with her that this extra Gig would last the 24 month duration on the contract, she confirmed....I was happy. I then asked her to please ensure that the package was a "top up" so my son who uses this phone could top up himself when he ran short on data or airtime, this was never done. I then popped into the branch in Cresta in April as the data kept running out(the additional Gig was not loaded) and he was not able to top up on his own accord. So in short, after much a to do...the contract was changed to a top up and a request sent through to sort out the additional Gig of data that was supose to be in place. Low and behold the Gig of data was once again added and for the next 5 months all was good. Begining of August the Gig was once again not added, my son kept having to now buy data with his money, I then went with him back to the Cresta store and they gave me a print out of the account which mentions the additonal Gig for 24 months...I have attached a photo of the print out.</p> <p>I feel with all this backwards and forwards a lot of my time has been wasted, I feel the lady from Vodacom miss represented her self and her company in order to get a deal which maybe she earned a commission on Im not sure.</p> <p>For future I will think twice when approahed by a call centre agent to change my contract which benefits the company or person other than myself.</p> <p>Vodacom need to ensure that their agents give out the correct information instead of pushing to get another deal signed up...this whole process has left me feeling tired and mistrusting, yet another battle to fight...!!!</p> <p> </p> <p> </p>