False information given by Vodacom Consultant / Pathetic Customer Service

COMPLAINT NUMBER TWO

False information given by Vodacom Consultant A complaint was lodged with Vodacom on Tuesday the 17th of July 2018 with reference 1/ ********** ********** . To date no feedback or call from a Vodacom consultant.

On the 6th of May 2018 I've upgraded my data line at Vodacom Clearwatermall @ 10:56. Consultant C Daniels assisted me with the upgrade.

After I've decided on the data contract suitable for me the consultant explained to me that I will not avail of the full data contract for the month as I upgraded on the 6th of the month. I agreed and said to her that I fully understand.

I SPECIFICALLY asked the consultant what will happen if I've depleted my data whereby she rep**** that I will not be able to continue unless I top up with data. I then still showed thumps up and said to her this is exactly what I want.

WHOW ... only to find out that my bill for the month of June was over R30 000. YES THIRTY THOUSAND RAND!!!

Needless to say... all other 3 contracts that I have with Vodacom was cut due to this. My child in the Western Cape can not make contact with me at all due to this LOVELY ERROR. Needless to say she can't even access her tablet for any school information etc.

23 Jul 2018, 15:30 4 days ago

25 Jul 2018, 8:50 2 days ago

A consultant from Vodacom phoned me yesterday (Dominic) . I could not really talk but he mentioned that the amount will be reversed and that he will forward an email to me. I have send 2 emails to the consultant. To date... no reply. Really this makes me SIC****!!!!!What happened to customer service in South Africa. Am I just another number in your books????????? Can't wait for my contracts to expire. Vodacom will never ever see me again. Thanks to their little mistake and the pathetic customer service received from them. I'm sure the other service providers will provide me with better service