False information from Tele Sales agents. VERY DISSAPOINTING

<p>Good Day,</p> <p> </p> <p>I am very dissapointed with the experience I received earlier.</p> <p> </p> <p>I got a call about 2 weeks ago from Vodacom Business (KELVIN) offering me an extra data package. I responded that I would only be interested with new packages once I'm due for an upgrade.</p> <p>He said that I would qualify for a pre mature upgrade on month 17 which is on the 1st March 2017.</p> <p> </p> <p>I called Kelvin again yesterday 28 February 2017 to confirm if all was in order and if I could still go ahead. He confirmed that there would be no issues and that I could go do the pre mature upgrade.</p> <p> </p> <p>I have just come back from the store and have been denied an upgrade.</p> <p>Not only have I wasted time in going to a store and phoning around, I felt like a complete idiot when it was declined. Especially when the sales person at the store had everything ready for me.</p> <p> </p> <p>Please explain how can Vodacom have a salesperson in your BUSINESS section making a mistake like this...</p> <p> </p>