False information and horrible service

<p>Hi,</p> <p>My name is Sue-Jani Gagiano.</p> <p>On 06/10/2016 I went on the vodacom online site, provided my number, and then it stated that I am liable to upgrade my current contract with vodacom.</p> <p>I submitted the contract and phone that I want. The next day, 07/10/2016, I received my quotation and an employee at Vodacom contacted me to confirm everything. I eventually then received my phone, everything was good.<br />The quotation I received stated that I had a R0 balance on my previous contract and didn't owe anything. My monthly installment would be R348.49 from 07/11/2016.</p> <p>This morning, 08/11/2016, I noticed my debit order didn't go through and decided to phone. <br />Customer care and online services at Vodacom advised me that my installments would be R680 for 07/11/2016, R550 for 07/12/2016 and R550 for 07/01/2017. They said it's higher as I am still paying for my old device, even though the quotation said I don't owe anything.</p> <p>I sent them an email yesterday morning but no response as of yet and it has been 24 hours.</p> <p> </p> <p>I tried contacting the upgrade department but their lines are off and do not respond to their emails. This morning I phoned customer care and they advised me that there is nothing they can do and I must pay for two handsets.</p> <p>If I knew from the beginning that I would have to pay so much, I would have waited until January to upgrade. I was not informed of this and the person I spoke to confirmed TWICE that my monthly debit amount will ONLY be R348.49.</p> <p>I believe that Vodacom can assist me in this matter and this is their mistake.</p> <p><br />I am extremely unhappy with vodacom atm.</p>