BS
Bevan S

1 reviews | Active since Dec 2015

29 Sept 2016, 10:09

False information

<p>One of their sales staff told me that I can upgrade my contract without any extra fees. Now I find out that I must still pay the existing few months of my current contract as well as the new one on top of that. Vodacoms service has been of the worst I've dealt with. Had a few other very bad experiences from store level till up to the so called top guys.</p> <p>Even the pin I have to get fixed every month by someone because their technicians couldn't fix it. So I keep spending money on this blackberry every month besides my contract fees. And now this as well. This is ridiculous. Disgusted and disappointed.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 11:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,