1 reviews | Active since Jul 2015
I app**** for a new contract, only to be told that it would not go through as payment was not received in June, this was corrected in July, on the 22nd, I was then informed by Vodacom by two different staff members that I could get my new phone on the 24 July as it will take them 48 hours for this to go through credit, this was also relayed to the person at the store I went to, I approached the store who did the application on the 24 July at 10 o'clock to get the phone as this is when they said I could go, after getting the run around from Customer service and credit we got a reply at 1 oclock that the contract cannot go through and that I have to wait 60 to 90 days in order for this to be done. I was not the only person who was told that it would be ok for Friday it was the Vodacom store as well. I am not impressed with this service, I have been with Vodacom for 25 years and have never come across such shoddy work, even the staff at the call centre are so rude when you try to explain what the predicament is and still they are not willing to be helpful in any way.
Best regards,
Best regards,
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