False information

I received a call from Vodacom 's call center wanting to sell me a wifi router. I already have a 2gb router and they offered me a 5gb for something like R49 extra over another 24mths. I then asked the lady 3x whether my existing contract has expired because I don't want a 2gb and 5gb contract. She went ahead to confirm that I am out of my original contract and proceeding on mth to.mth basis. I asked her that they send me the new router based on the fact that I will continue with the new 5gb contract and the 2gb contract will be cancelled. I received the router few days later but when the new month come and I went onto my vodacom app I noticed that not only was the new 5gb account there but my current 2gb also still activated and both had their gb loaded.

I went into a vodacom store and asked them to check the status of my accounts. Much to my surprise the 2gb account was still in contract and will be till Dec 2017. I immediately called the number as provided by the sales lady in store and told them to fetch the router since that was not what I wanted and I was not going to pay for both contracts. On 02-08-2017 Ram couriers picked up the parcel from my house. I called the number again on 14-08-2017 to confirm they have received it and will cancel the new contact. I was suppose to receive an sms 48hr later to confirm that cancelation has been received and processed. I got busy and forgot about the 48hr. On 21-08-2017 I called once again. The lady told me that cancelation has been processed but this takes 7-10 working days!!! No one ever told me that there is a cancelation period. Furthermore she informed me that the cancelation then activates the reimbur*****t process which takes another 10-14 working days. Which means 24 working days till they reimburse me for a product I don't want, don't own anymore and which was sold to be under false pretenses. All the lady kept saying was sorry for the inconvenience...... And it was not her fault but now I need to pay R250. 00 at the end of the month for something I don't have and won't use..... This is unacceptable and in my opinion much like *****ing with the "intention of paying back" at sometime..... But no one said anything about 24 days and I need to pay for something and then maybe get my money back.

I feel very disappointed in the way this entire deal has been handled and also the aftersales service.