1 reviews | Active since Apr 2017

12 May 2017, 12:34

False information

I called vodacom on ********** to apply for a data contract. Everything was done and the consultant told me that the deal was approved and should call their call centre the following day to activate the data before the 48 hour waiting period. When I called today he told me the deal was waiting approval and denied that he told me that the deal was approved.that really take me back as I could have easily app**** with another network. Im disappointed in vodacom.

0
Replies (4)
Vodacom
Vodacom's reply12 May 2017, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 May 2017, 15:48
Official

Dear Client

As discussed, I have escalated the matter to the Sales Team and will provide you with feedback as soon as possible.

Kind regards

RJ

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 May 2017, 11:49
Official

Dear Client

The Sales Team confirmed that the application was approved.

Kind regards

RJ

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 May 2017, 11:49
Official

Dear Client

The Sales Team confirmed that the application was approved.

Kind regards

RJ

Vodacom Consumer Website Team

Best regards,