MR
Mrs R

1 reviews | Active since Nov 2021

15 Sept 2022, 10:52

FALSE INFOMATION ON MY PROFILE-

I HAVE BEEN STRUGGLING FOR ALMOST 1 YEAR AND A HALF, TO GET MY PREVIOUS ACCOUNT OFF YOUR SYSTEM, I KEEP GETTING DECLINED FOR CREDIT, AND ITS BECAUSE OF A VODACOM ACCOUNT, WHICH WAS PAID UP IN MARCH 2021. AFTER RECEVEING THE PAID UP LETTER AND NUMEROUS EMAILS, PHONE CALLS AND MESSAGES TO VODACOM, IT IS STILL NOT OFF THE SYSTEM. IN FACT ON MY CREDIT REPORT, IT SHOWS THAT A PAYMENT WAS MADE IN JANUARY 2022, WHICH IS COMPLETE AND UTTER NONSENSE, AS THE ACCOUNT IN PAID IN FULL, VODACOM IS MESSAING WITH MY LIFE, AS IM NOT BEING APPROVED FOR ANY CREDIT BECAUSE OF VODACOMS INCOMPETENCE. I HAVE SPOKEN TO 3 DIFFERNT PEOPLE FROM VODACOM YESTERDAY AND EACH PERSON GAVE ME A DIFFERENT STATUS ON THEIR SYSTEM, FIRST ONE SAID, MY ACCOUNT IS WITH THE LEGAL DEPARTMENT AND HE WOULD ESCALATE IT ( TAKE NOTE, THIS ACCOUNT WAS PAID IN MARCH 2021) THE SECOND PERSON SAID, NO ITS OFF MY PROFILE THE 3RD PERSON SAID, ITS STILL SHOWING AS OUTSTADNING, NOW PLEASE PLEASE PLEASE CAN YOU GET SOMEONE WHO IS COMPETENT TO RESOLVE MY ACCOUNT . PS I AM NOT PREPARED TO WAIT ANOTHER 21D AYS, I WANT THIS RESOLVED WITHIN 3 DAYS.

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2022, 11:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team