DS
Dewaldt S
1 reviews | Active since Jun 2016
24 Jan 2017, 20:56
False info when upgrading.
<p>Good day.</p> <p> </p> <p>My mother in law took a upgrade on the 22cnd of December 2016 and spoke to Jerico, she made it very clear and said to him that she only have R600 and she cant take a upgrade more expensive then that amount. Jerico then said that he adapted the upgrade and my wife will only pay R599 with the instalment of the handset for 2 months after that the amount will be R599 a month.</p> <p> </p> <p>My mother in law then received a mms stating that her contract amount is over R900 a month after stating very clear to the consultant Jerico thay she can only afford R600 a month. She then phoned 114 anf they said that she must phone another number, she then did and spoke to another consultant who said that there is nothing like that her contract is over R900 a month, he then said that they will send a request to pull the call record and that she will receive a sms, that was not done.</p> <p> </p> <p>She phoned the number again and the consultant said the same, but it was again not done.</p> <p> </p> <p>You must please ensure that this matter is resolved and if not if i can please get a copy of the call because i will ensure that i open a court case against Vodacom.</p> <p> </p> <p>Her name is Arina van Niekerk and her number is ********** 768.</p>
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Replies (2)
Vodacom's replyOfficial
25 Jan 2017, 07:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2017, 07:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
DS
Dewaldt S's updateReviewer Update
31 Jan 2017, 21:36Good day.
There was no consultant that made any contact with my mother in law. The debit order went off her account with the incorrect amount of just over R900.00. Every time that she phoned vodacom the consultant said that she will receive a sms of the call logged and that the call will be pulled where the consultant sold her the contract, because the consultant that upgraded her contract sold her a contract that dont even excist in Vodacom.
The one consultant even said that she will only receive a sms with a reference number after she ended the call and also never received a sms or a call.
You will have to sort this matter out as n matyer of urgency as you are debiting money from peoples accounts that you are not allowed to debit.
The consultant also did not inform my mother in law about the upgrade that was running as the promotion when you upgrade to a S7 that you can get a tablet for free, she only saw it the next day in the Vodacom shops and when she queried it the consultant said that they will need to cancel the entire order.
Her name is Arina van Niekerk and her cell phone number is ********** 768.
DS
Dewaldt S's update31 Jan 2017, 21:36
Reviewer Update
Good day.
There was no consultant that made any contact with my mother in law. The debit order went off her account with the incorrect amount of just over R900.00. Every time that she phoned vodacom the consultant said that she will receive a sms of the call logged and that the call will be pulled where the consultant sold her the contract, because the consultant that upgraded her contract sold her a contract that dont even excist in Vodacom.
The one consultant even said that she will only receive a sms with a reference number after she ended the call and also never received a sms or a call.
You will have to sort this matter out as n matyer of urgency as you are debiting money from peoples accounts that you are not allowed to debit.
The consultant also did not inform my mother in law about the upgrade that was running as the promotion when you upgrade to a S7 that you can get a tablet for free, she only saw it the next day in the Vodacom shops and when she queried it the consultant said that they will need to cancel the entire order.
Her name is Arina van Niekerk and her cell phone number is ********** 768.