1 reviews | Active since Apr 2017

14 Jul 2018, 13:41

False info sent out by Vodacom

Received a message from Vodacom that my sim card is too old and I can get a free upgraded sim card at any Vodashop. Went to the Vodashop at Easr Rand Mall and was told that it would cost me R20 to get a new sim card. Why does Vodacom send out information that is false? This is pathetic service.

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Replies (2)
Vodacom
Vodacom's reply14 Jul 2018, 17:16
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jul 2018, 10:00
Official

Good Day Vinesh

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ