False Info send to credit berau

I'm a Vodacom customer since 1997. Since 2009 I have Contracts with Vodacom. I always pay my Vodacom Account om the 1st Day of each month when I get my salary. For all these years I have been doing EFT payments. All of a sudden, Clearscore alerted me that my credit score is being affected negative due to a missed payment of July 2025. I contacted Vodacom Customer Service, they informed me that they see the payment was made 1 July 2025 and it will automatically be corrected. This is two months later and my credit score still shows I missed a payment. This is unacceptable to flag my profile as missed payment although the payment was made 1st July as well as they confirmed that payment was done 1st July. I demand my profile to be cleared and payment indicated to rectify my credit score.