False Info/pathetic service

Dear Vodacom,<br> <br> On behalf of my wife<br> <br> I have now experienced 3 problems within the last 3 months with your service. I decided to upgrade and since then it has been one big nightmare.<br> <br> Problem 1<br> <br> You deducted money from my account that I was not informed about. When I upgraded I SPECIFICALLY asked how much money will be deducted at the end of the month. I was told an amount and at the end of the month R440 more was deducted than was told.<br> <br> Problem 2<br> <br> I took an additional 1 gig data per month. My data was not loaded on the 1st of the month as I was told it would be. I phoned Vodacom and now it seems as if my package has been changed and I am been charged even more money. Once again, this was not what the sales guy told me and this was not agreed when I signed the contract.<br> <br> Problem 3<br> <br> The service at the Vodacom store in Kolonade shopping centre is PATHETIC!!!!!! It seems that do not know what they are doing. Giving false information, not giving all the information, not helpful at all and very rude.<br> <br> All I want is what I was promised. If I don't get it then I will return all the merchandise and cancel the debit order. What you are doing is *****.