HJ
Hanlie J
1 reviews | Active since Oct 2020
31 Mar 2022, 10:48
False info on upgrade
Recently did my upgrade telephonically and the lady advised that i DO NOT get a watch with my cellphone, but i do however get the earbuds.
Based on this info, i agreed to the A53. The A53 does not have a 3.5mm audio jack and i was hesitant to take the phone, but when she confirmed that i get bluetooth earbuds i was happy to take the phone.
The phone arrived with no earbuds, i started following up and asked for them to pull up the recording of my upgrade. its been more than a week and i havent had any feedback
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Replies (2)
Vodacom's replyOfficial
31 Mar 2022, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2022, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HJ
Hanlie J's updateReviewer Update
08 Apr 2022, 18:35So someone phoned me about a week ago...no feedback again
HJ
Hanlie J's update08 Apr 2022, 18:35
Reviewer Update
So someone phoned me about a week ago...no feedback again