JE
Jaco E
1 reviews | Active since Oct 2018
17 Oct 2018, 15:21
False info on contracts refused to cancel
Salesman from Vodacom gave false info on a data contract. Said that I could transfer data from this contract to other linked Vodacom numbers. When realized its not true I tried 4 times to cancel this contract. Every time I phoned they said it was done and that the courrier company will contact me to collect the router and sim. This went on for over a month. Then the 4th time I phoned they just said someone made a note on the system that everything was fine and that I wanted to continue with the contract. I never said this!!!! So in effect I am forced to pay a contract now that I don’t want!!!! With false info they gave me.
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Replies (2)
Vodacom's replyOfficial
17 Oct 2018, 16:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 16:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Oct 2018, 17:38Dear Jaco,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you will be keeping the router and that we should cancel the collection. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you will be keeping the router and that we should cancel the collection. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Vodacom's reply17 Oct 2018, 17:38
Official
Dear Jaco,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you will be keeping the router and that we should cancel the collection. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you will be keeping the router and that we should cancel the collection. Regards
Ashwin AbdurahmanConsumer Website Team(SA)