false info given

Good Morning

May you direct my email to the correct department ( COMPLAINS DEPARTMENT) , I did call your call center department on the 30/10/2018 requesting for my contract to be terminated and I was assisted by one of your lady staff member who convinced me not to cancel the Contract, she advised me that there is a package for R 85,00 a month which is for 1GB and flexi 120 airtime at no extra cost. I did asked her more than 3 times if I may recall correctly she assure me that there will be no extra cost charged. To my surprise in November when I receive my first statement my bills was for the amount of R 95,90 the amount was not the same as what I was told, December statement as well was different amount R 138.00 I called the call center again spoke to a call center agent and I was told that my daughter she’s does airtime advance, which I did ask the consultant to cancel it and not to allow my daughter to borrow airtime again she also assured me that she WILL blocked everything it will never happened again . This month ( January )I received the statement r 139,00. I am not happy about the service because I was given false/ incorrect information. I would like you to retrieve a call recording and listen to the conversation , Since I have not signed anywhere I want to cancel the deal. Or else I must get what I was promised on the 30/10/2018.