CC
Christine C
1 reviews | Active since Mar 2010
17 Dec 2020, 09:41
False funchat subscription
My husband just received a message saying that he has successfully registered to funchat. The first day is free there after it will cost R2 per day. He did not subscribe to that, and never gave out any private information on SMS or WhatsApp.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Dec 2020, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2020, 14:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. With regards to the change of bank details you would need to provide the bank statements, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2020, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. With regards to the change of bank details you would need to provide the bank statements, as requested. Regards Consumer Website Team
Best regards,