FALSE ********** ONLINE UPGRADE

I have been a loyal Vodacom customer for 2 years now. I initially started my Vodacom contract using the online service which was great as I received my new Iphone the following day. Finally 2 years have passed and I was due for a new upgrade which I thought doing it online would be a 'good' idea after I was so impressed with the previous service I received . I did an online upgrade on 27 Augustus 2018, my upgrade was completed online and should have been delivered the following day.

On 28 Augustus 2018 I called customer services to ask when I would receive my delivery and they rep**** that the package was sent back due to a mail RAM received from Vodacom stating that my order was **********. No one called me to verify if the upgrade was correct or called me to let me know about the whole situation.

I called Vodacom multiple times, with all the vodacom numbers I could think of, but no one could tell me what the reason was, I even went to a Vodacom shop at Menlyn as requested by one of the call assistants, and the Vodacom shop also could not do anything to assist me- they only showed me the status of my upgrade which only shows that my new phone was already activated, which could not be true as I did not receive the phone yet. Their solution was to cancel my upgrade and wait 14 working days before I can apply for a new upgrade. I CANNOT THINK THAT THIS IS THE SOLUTION.

I sent a mail to ********** which they refuse to answer. I even got the number of the guy who lodge the mail and who is actually responsible for this huge mess up, OBVIOUSLY also not answering his phone and after a while calling him too much his phone is off.

I am still looking for a solution to this as I do not get help from ANY vodacom assistant.