False expectations created

On Thursday afternoon 9 December 2021 I contacted the vodacom fibre call centre and I spoke to a lady that assured me she sent a request to openserve for my fibre activation and that it would take 24hours to be activated.

I than contacted the call centre yesterday(Friday 10 December 2021) and spoke to Linda that tried to assist and advised me he would contact me back later in the evening but no contact has been made.

This Morning I spoke to Thato and he transferred me to his supervisor by the name of Bakomuso who gave me even worse and frustrating service..

As a supervisor he had no people skills at all when I advised him of my frustration instead of taking responsibility or accountability for his staff lies and misleading information instead of getting information about the initial call he kept pushing for a reference which was never given to me by his staff and made it seem like it's my problem..

To make matters worse when I asked to speak to his Manager or someone even higher than him he started to giggle and said he is the manager but Thato had already confirmed he is only a supervisor..

Extremely pathetic service for a leader and false expectations created that could not be met.