FALSE ENTRY ON CREDIT REPORT

I had a contract with Vodacom which was paid off and ended then, probably around 2021 if not earlier. A year later the Vodacom account still shows ACTIVE on my credit report, which is a lie.

Everytime I dispute it on the credit bureaus they are asking that VODACOM should send the email to them (Experian and other credit bureaus).

Why would such a company continue to keep such a record as ACTIVE knowing very well I have no dealings with them? Just to make it as if I have more accounts that I have ? I have no dealings with VODACOM and such should be reflective on my credit report

Will you please sort this **** because I hate it and it is unfair on me. Now everytime I must try and find proof from my side that the account is not active, how?