SM
Sonto M

1 reviews | Active since Jan 2020

27 Aug 2025, 13:16

False details on deals

Very disappointed with Vodacom fibre deals. I'd say a sales agent was only interested in making her commission and gave false advert to attract customers. "Get vodacom fibre deal on a special price R350 for 2months thereafter you will pay R499, ON A MONTH-MONTH deal, if you not happy with the deal you can cancel." To my surprise that was not true. My contract was active from the 22nd of July, when i received the statement its now billed R708. I call to get clarity I am now told of a delivery fee for the router and 1 month discount and not the 2 months i was told about in the beginning." It happened that I have to move from where I was staying as of the 7th of August, I call and asked to change address, I was told my new address doesn't have coverage, to cancel the fibre and opt for LTE i was told to pay R2000+ for cancellation. The sales agent when she was making the sale, she said you can be moved upto 3 times. Very much disappointed by vodacom, their sales agent she tell clients everything and stop keeping information behind in the name of them making a sale.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2025, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team