False details from support result incorrect billing and charges. ****my.

Pathetic customer support.

I wanted to inquire the usage on my Fibre account because the only usage page is not working and I do not get my weekly account updates any more (why are we left in the dark Vodacom? To buy more topups?). The agent incorrectly told me that my cap has been reached.

I then topped up with 100GB @ R259.

It was then confirmed that my cap was *not* depleted and now I had almost 200GB cap. I immediately requested the added cap to be removed.

A service request has been created (SR ***) on APRIL 20th (2 MONTHS AGO!)

Numerous phone calls and emails from my side to reverse the topup have yielded no results. No one can help me. They tell me to open a service request AFTER I GAVE THEM THE SERVICE REQUEST REFERENCE.

I've since been billed for this topup that is not being utilised.

*********** staff. Useless website and service. Terrible, inaccurate website and reports.

Summary:

Reference: SR *** Solution ID: 1- ********** 2613 Date: 2018-04-20

Topped up with 100GB @ R259 - want it reversed!