1 reviews | Active since Sept 2017
False deductions from my account not being rectified in spite of months of calls and emails
I have a limited data contract with Vodacom. Every month R235 was deducted from my bank account. Then all of a sudden They deducted R5000 and R8000 etc for three months when I stopped the debit order with my bank. The bank refunded me 2 months, after which I was told by Vodacom I was in arrears. The first month of aver R5000 I did not get back. I have been contacting Vodacom for months with numerous phone calls trying to get them to sort this out. All I am getting is threats to take me to court. How can a limited data contract suddenly jump to those amounts? They are not rectifying the problem and I do not know what to do any more. I would say, avoid this company. They are not reliable and they appear to cheat people out of money.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Frances
feedback has been given
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Dear Frances
feedback has been given
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
