FD
Frances D

1 reviews | Active since Sept 2017

24 Sept 2017, 00:11

False deductions from my account not being rectified in spite of months of calls and emails

I have a limited data contract with Vodacom. Every month R235 was deducted from my bank account. Then all of a sudden They deducted R5000 and R8000 etc for three months when I stopped the debit order with my bank. The bank refunded me 2 months, after which I was told by Vodacom I was in arrears. The first month of aver R5000 I did not get back. I have been contacting Vodacom for months with numerous phone calls trying to get them to sort this out. All I am getting is threats to take me to court. How can a limited data contract suddenly jump to those amounts? They are not rectifying the problem and I do not know what to do any more. I would say, avoid this company. They are not reliable and they appear to cheat people out of money.

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Replies (3)
FD
Frances D's update24 Sept 2017, 00:15
Reviewer Update
The phone number I gave is for a modem. The correct phone number for my tablet data contract is: ********** 444
Vodacom
Vodacom's reply24 Sept 2017, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Oct 2017, 14:48
Official

Dear Frances

feedback has been given

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian