AC
ADRIANA C
1 reviews | Active since Jan 2025
15 Jan 2025, 12:47
False customer services
I contacted Vodacom customer services twice (2025/01/13 and 2025/01/14) to cancel/close my vodamail email account, because i am receiving too many ********* emails. Each time they asked me a few questions and at the end stated that my account will be closed. Why am I still getting emails (spam) in my inbox then????
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Replies (2)
Vodacom's replyOfficial
15 Jan 2025, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2025, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2025, 17:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email.
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2025, 17:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email.
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,