False Contract Offers by Vodacom

During June I contacted Vodacom cancelations to cancel my daughters cell phone account as it expires on 08 July 2015 and was assisted by a lady in the client retention department who offered me a better package rather then to cancel the contract. She offered me a Samsung J1 handset with R110 airtime per month and 250 Meg Data & 100 SMS per month all included in the amount of R129. I confirmed this info relayed to me on several occasions whilst speaking to this operator (PLEASE CHECK YOUR RECORDINGS THAT IM NOT LYING) On the 1st of July only R110 airtime further nothing. I phoned your customer services and they confirmed that its only airtime and no other services activated. Why sell me a falsified offer to get a new contract as this is against the law, again I stipulate that you must go and listen to your recordings as this will proof that Im not taking a chance. It further don't help to phone ***/9 as there is no answer.