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Ben W
1 reviews | Active since Nov 2009
08 Jan 2019, 20:26
False contract info from Vodacom
Took out new contract, promised 2 gig data monthly. Today is the 8th and call center agent on making inquiry informs me that there is no such thing as data for my contract. Why sell me a contract with airtime and data but you deliver no data. if I run out of data it means that I must pay additional money for service not received as per agreement when the contract was renewed. Really not good to handle your customers like this!
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Replies (2)
Vodacom's replyOfficial
09 Jan 2019, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2019, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2019, 11:05Dear Ben,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply09 Jan 2019, 11:05
Official
Dear Ben,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,