LS
Lerato S

1 reviews | Active since Oct 2022

18 Oct 2022, 09:08

False Contract Amendments

Your sales consultants are so ***********, they are ****ers, they are phoning Vodacom clients just to tell them lies. They phoned me mid September telling me of migration on my contracts that wil cost me just extra R20 on each line of my contracts but it ended up costing me extra R450 instead of R60 extra. And I was told that they are not selling me new contract just to migrate some of the night time benefits to topup Daytime benefits. I tried to resolve this matter with Vodacom costomer care but they told me that even though it wil be rectified but debit order including new amendments fees still gonna go through 😭 please I need intervention on this matter cos I will not afford to pay something that I didn't give concern. I have been a loyal customer for more than 17 years by now Im disappointed. Lerato

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2022, 09:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team