MG
Marie-Louise Groenewald
1 reviews | Active since Jun 2018
18 Oct 2022, 08:34
FALSE CONTRACT AMENDMENTS
Your sales consultants phoning clients are *********** and telling lies. I would not recommend you to anybody! I specifically logged a service request last week Wednesday,***, never received a call, just a sms not explaining or providing me with the call as I requested. I have been a loyal client for many years but I will need to migrate to another service provider!
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Replies (2)
Vodacom's replyOfficial
18 Oct 2022, 09:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2022, 09:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2022, 15:10Vodacom Consumer Website Team Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Online team for further assistance. Based on the feedback provided, our team assisted and processed your Migration back to its original package and will be affective 1st November 2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Online team for further assistance. Based on the feedback provided, our team assisted and processed your Migration back to its original package and will be affective 1st November 2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2022, 15:10
Official
Vodacom Consumer Website Team Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Online team for further assistance. Based on the feedback provided, our team assisted and processed your Migration back to its original package and will be affective 1st November 2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Online team for further assistance. Based on the feedback provided, our team assisted and processed your Migration back to its original package and will be affective 1st November 2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,