E.
Eon .
1 reviews | Active since Jul 2011
05 Dec 2021, 13:50
False competition winning
Complete dissatisfaction I regularly play the unlock summer game on the Vodacom App. I unlocked a R200 Wimpy Family voucher. After enjoying a breakfast at Wimpy, I then produced the voucher code to the waiter. The manager came to me and told me there is something wrong with the code and that I have to pay cash for the breakfast? Please explain.
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Replies (2)
Vodacom's replyOfficial
05 Dec 2021, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2021, 15:00Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our loyalty call centre escalated your query to our support team for further assistance. Based on the feedback provided, our team sms’d a new voucher code to you. Kindly note that the voucher will expire on the 21/12/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our loyalty call centre escalated your query to our support team for further assistance. Based on the feedback provided, our team sms’d a new voucher code to you. Kindly note that the voucher will expire on the 21/12/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2021, 15:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our loyalty call centre escalated your query to our support team for further assistance. Based on the feedback provided, our team sms’d a new voucher code to you. Kindly note that the voucher will expire on the 21/12/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our loyalty call centre escalated your query to our support team for further assistance. Based on the feedback provided, our team sms’d a new voucher code to you. Kindly note that the voucher will expire on the 21/12/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,