False communication

I recently app**** for a vodacom contract Double deal and the online pre approval went smoothly and the vetting also confirmed a approval (confirmation received) for x2 Iphone 13 but not one called me until I had to call the call centre and only to be told that I do not qualify for the phone I wanted but I was sent the vetting approval. Why does your process get our hopes up and only to be disappointed. Aren't you supposed to be a trusted brand. Do you only care about those with money?