KM
Katlego M

1 reviews | Active since Nov 2016

20 Dec 2019, 11:01

False Charges to a Non-Existent Account

After a long dispute with Vodacom I had my account closed with a balance of R747 owing to Vodacom. As a result my Vodacom number was discontinued and I had to get a new number. Vodacom then handed me over to collections attorneys for the outstanding amount of R747. However, for last three months they have been sending me statements as though my account was still open and that I had been receiving the previous benefits which meant that the balance grew from R747 to over R1806. When I call Vodacom they tell me they can’t access the account because it’s with the attorneys and when I call the attorneys they tell me they don’t generate the statements and that I should call Vodacom which has become a long back and forth over the last couple of months. Can someone competent please help.

I was then given a number by Vodacom in a recent complaint and when I enter either account number or ID number as instructed by the voice machine it says that they cannot find the account and the call is disconnected.

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2019, 12:24
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team
KM
Katlego M's update09 Jan 2020, 14:22
Reviewer Update
To date I am still waiting for someone to contact me.