KM
Katlego M

1 reviews | Active since Nov 2016

11 Nov 2019, 10:16

False Charges to a Non-existent Account

After a long dispute with Vodacom I had my account closed with a balance of R747 owing to Vodacom. As a result my Vodacom number was discontinued and I had to get a new number. Vodacom then handed me over to collections attorneys for the outstanding amount of R747. However, for last three months they have been sending me statements as though my account was still open and that I had been receiving the previous benefits which meant that the balance grew from R747 to over R1500. When I call Vodacom they tell me they can’t access the account because it’s with the attorneys and when I call the attorneys they tell me they don’t generate the statements and that I should call Vodacom which has become a long back and forth over the last couple of months. Can someone competent please help.

0
Replies (2)
Vodacom
Vodacom's reply11 Nov 2019, 12:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Katlego M's update13 Nov 2019, 10:54
Reviewer Update
How long is due course? I’ve been waiting for a while now.