KD
Karishma D
1 reviews | Active since Sept 2021
27 Nov 2021, 11:52
False cancellation
On behalf of someone, we thought the cancellation had been done but they are still debiting the account. By the looks of it they just changed the cent value only.
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Replies (2)
Vodacom's replyOfficial
27 Nov 2021, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Nov 2021, 16:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note with regards to your service request number ***, our records indicate that your query has already been escalated to our Back Office and credit was passed on the account on the 25-11-2021. The contract reflects as cancelled and account settled. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2021, 16:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please note with regards to your service request number ***, our records indicate that your query has already been escalated to our Back Office and credit was passed on the account on the 25-11-2021. The contract reflects as cancelled and account settled. Regards Consumer Website Team
Best regards,