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CJJvV
Corneluis Jacobus Jansen van Vuuren

1 reviews | Active since Jan 2015

27 Feb 2023, 18:55

False call centre advertising.

Please be careful for there call centre sales department. They always make false promises and are laying to people.

I got the 20gb data plan. The told me that that doesn't exist anymore. The told me the 50gb change the plan with the same amount. When they done it the price is R130 more. I'm very unhappy customer. This is false advertising.

This is the second time it happened and the last. I'm going to start cancel my contracts and go to prepaid on other network.

0
Replies (4)
Vodacom
Vodacom's reply28 Feb 2023, 08:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Feb 2023, 11:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Upgrades Team on the 27-02-2023 and the team has assisted with upgrade reversal.  Regards Consumer Website Team

Best regards,

CJJvV
Corneluis Jacobus Jansen van Vuuren's update28 Feb 2023, 18:48
Reviewer Update
Nobody phoned me today.
Vodacom
Vodacom's reply01 Mar 2023, 06:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,