JH
Johannnn H

1 reviews | Active since Mar 2009

04 Apr 2017, 12:08

False black listing

<p>Dear Vodacom, I have been a cusotmer of Vodacom for a very long time and have given you permission to Dt my account via debit order...how is it possible that you have now listed me on IDX (Xpert Decision System) for an amount of R1986, but when I phone as ask if I owe you anything, I am told that I am up to date with all my payments - ***? How do you explain this? There has been no attempt to inform me of this at any point in time... I can only attribute this to your incompetance...</p> <p> </p> <p>Spoke to Ashipo and asked her to get this resolved for me and guess what - Nothing! The day I made the decision to partner with Vodacom is the day I made the biggest mistake of my life - I have never hated a company this much! </p> <p> </p> <p>Spoke to Zinya and Grant 2 other consultants and I am still no where with this false listing...</p> <p> </p> <p>Rather stay away from Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2017, 13:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,