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RM
Ross M

1 reviews | Active since Aug 2012

08 Sept 2020, 12:52

False billing and advertising

I upgraded my contract in July with Vodacom.

My bill was killing me and actually wanted to cancel my contract to save money. However the consultant came back between my mom and myself that she could save me money, my 2 numbers would be R100 and get airtime, my Wifi number would decrease to R279. My normal number would be around R500 with the p40 lite. I get the bill end of July and think ok it must be a roll over before my account reduces, i will wait till end of August.

Guess i was wrong, my contract is now R1224.89. I did not agree to this and neither did my Mom.

If this billing issue is not rectified to what i agreed to, i will be canceling my contract completely and sending back your phone that hasn't even been used.

What i agreed to and what i have to pay are two very different things and is false advertising and coercion.

0
Replies (3)
Vodacom
Vodacom's reply08 Sept 2020, 13:53
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RM
Ross M's update11 Sept 2020, 09:36
Reviewer Update
No call from a division that needs to fix this. Only your collections department. Your service is pathetic. I'm giving you 48 working hours to rectify this or I'll be canceling the contract due to false advertising and breach of contract
RM
Ross M's update18 Sept 2020, 11:36
Reviewer Update
It is now the 18th September and this issue is still not resolved.

Your service is pathetic and your accounts team has no issue calling me every single day 3 times a day. Yet the people responsible for false advertising and selling me a contract that was supposed to cost R800 is now costing me over R1200.

Pathetic. If this matter is not rectified by the 25th September before 5pm I will be canceling this contract due to incorrect billing as per my agreed contract as you have breached the contract.

Kind regards