FALSE & BAD SERVICE FEEDBACK

Dear All

I once again received NO feedback regarding my previous complaint about an amount if MyGig 1 Internet Promo R 64.79 that is being added to my account , it was reversed by Dan ( Reference EC-1KJA-21DCE4) which assured me that it will be cancelled immediately and once again it is back on my account, as well as from I upgraded over the phone and promised addition 1GB data with my 300mg on the Smart M plan and not some night owl package, I have ask for the recording that was done by the Sales Lady where everything was said and promised, but still no feedback. I now also have additional cost ( Ebill-Adhoc as well as General expense cost) which I have no idea what it is for and it was never on my account previously. I had enough now and would please take it to further matter and CANCEL my contract ASAP because of false information, Bad service without cost. If I ever knew all this I would not have upgraded. I would appreciate if you assist with cancellation immediately. Kind Regards. Janet