False Assertion by Vodacom Sales Agent

I was called by their sales agent, Donald Mucheche, advising that I could purchase a fibre contract for R649 per month and I would receive the router and fibre installation within 7 working days. He subsequently sent me a e-mail indicating that the router would be delivered within 7 working days. I called him out on this and sent him an email stating that I was suspicious about his claims. He assured me that they were constantly in touch with MetroFibre and that they can have the installation expedited. He then transferred the call to Vodacom's installation technician who confirmed Donald's assertions. I completed the application and forwarded this to Donald. I received calls from Kea (MetroFibre) and Thobile (Vodacom) who indicated that they will also assist with expediting the installation. I called both these ladies last week and both said they they were awaiting feedback. Today, calls to these ladies are not being answered. I'm now convinced that Donald has **** to secure a sale, knowing full well that installation will be delayed. His accomplice (the technician) has also **** to ensure that Donald gets the sale. This is unacceptable from a company like Vodacom. I demand that this gets escalated to the highest authority within Vodacom, else Vodacom should come good and ensure that the fibre is installed within the next 24 hours.