RB
Rene B

1 reviews | Active since Sept 2009

01 Jun 2016, 07:26

False and misleading upgrade services

<p>I upgraded my Vodacom contract telephonically on 10 May 2016 after being informed by the consultant that my new contract would be R109 per month for airtime and when the contract starts on 1 June 2016 I should call the call centre and activate a recurring data bundle of 2 GIG for another R109 per month. After speaking to consultants on 1 June 2016 I was informed that this was not possible. I would cost me R245 per month extra. I then tried to phone the cancellation department to cancel this contract that i was mislead into accepting but the just don't answer their phones, and if they do you get cut off immediately. This is ridiculously poor service.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2016, 09:44
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team