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Claude C

1 reviews | Active since May 2018

03 Jul 2018, 14:31

False and misleading adverti*****t by a greedy overcharging monolpoly

I received a promotional email 11:34 on 03 July 2018 from vodacom from the following email adress: **********

Vodacom, being extremely over priced as is, thought these were reasonable deals

It stated the following data deals: 5gb@ R199 10gb@ R219 20gb@ R299 40gb@ R329 60gb@ R449

I could not find these deals on the online shop, and subsequently phoned vodacom and was transferred from call center to call center ( ********** , 17844, 1904, 1959) without anyone knowing Vodacom products well enough to give me an awnser.

Eventually I was informed these are available, but is only 50% of the data with the rest being night owl data.

Nowhere in the promotion does it state this, thus it leads to completely misleading (false) adverti*****t .

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2018, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team