False and Empty Commitments

In Mid Feb I did a upgrade via retention’s department- I was promised additional 5 gig of data on top of my STD package for 24 months. Costing was verbally given to me over the phone to which I accepted. On the 27th of March my debit order ran and I noticed that an additional amount of +/- R400 was added. I called Vodacom and was told that it was for the old handset.

1. I was not told over the phone by the upgrade / Rententionas consultant that id still have an additional cost over and above the new upgrade contract price . I was assured that I’d be paying X amount only. If that was th case I’d not do the upgrade then!!!

2. On 27th March I called and and was told by consultant X ( I have name and supervisors name) that he will request the recording and will get back to me.

3. On the 1st of April I called in again not only to follow up but to query the 5 gig data that was promised to me as well.

4 . After speaking to another consultant and being told that no ticket was logged and there is no previous ref she can’t help, and all they can do now is relogg my query.

5. To date I have not received the 5gigs of data that was promised .It’s been almost two weeks and someone is sill planning on listening to the recording of the upgrade.

The level of service is extremely shocking . All I got from Vodacom’s call center and retention’s department are a bunch of empty promises and commitments.

It would be highly appreciated if a senior person from Vodacom can make contact or resolve this issue and find a way forward. ( supposedly the best network but the most shocking service to date)- I have multiple lines with other service providers and this is the most putrid service I have ever received.